If the section of water line that you need to repair is located between your house and the water meter, contact the Finance Customer Service Division at (707) 449-5128 to have your water turned off/on at the meter. If the leak is beyond the shut-off valve, located at the foundation along the front of your house, you can turn that valve off to make your repairs.

Call the Maintenance Division at (707) 469-6500.

The Finance Customer Service division at (707) 449-5128.

The Maintenance Division at 469-6500 will clear your sewer lateral from the cleanout located behind the sidewalk to the main. The homeowner is responsible for the lateral from that clean-out back to the house.

You can call the Maintenance Division at (707) 469-6500 where an attendant will take your information and route you to our after hours standby crewmember.

The sewer treatment variable charge reflects your household’s actual sewer use. Your average “base period” is established for your residence by using your winter water consumption figures. The current variable rate is $0.84 per unit. Your established sewer rate, a combination of fixed and variable charges, remains in effect for one year. Each July, base periods are recalculated.

Your bill for sewer service is made up of two components: a fixed and a variable charge. The fixed charge helps to cover ongoing costs for sewer collection, treatment, and discharge. The City of Vacaville’s current residential fixed rate is $113.22 for a single-family household and $90.58 for multi-family households, bi-monthly.

Some costs are ongoing regardless of the amount of water consumed. These are “fixed costs”. The basic service charge is to help cover the fixed costs of our water system which include customer service, facilities maintenance, system readiness, distribution system upkeep and water quality. Your basic service charge is determined by the size of your water connection (meter).

You can pay your water and sewer bill at City Hall (Finance Division) located at 650 Merchant Street, Vacaville. You can also pay over the phone with MasterCard, Visa or Discover by calling 449-5128. The easiest way to have your bill paid on time is to sign up for E-Billing through the City's website or by clicking here:

 Pay Water Bill Online

For your convenience, requests for connecting service will be accepted online. You may also come in person to the Finance counter, City Hall, 650 Merchant Street to submit a request. The City of Vacaville requires one business day notice to connect service. In order to connect service the next business day, applications must be received by 12:00 pm Pacific time. Please be advised that basic service fees for water and sewer will apply effective the day your service begins. You are responsible for service until you request to have service stopped.

Connect Utility Service Online

Your utility bill is due upon receipt and will become past due if not paid by the delinquent date on the bill. A delinquent fee of 10% or $10, whichever is greater, will be added to your account if it becomes past due.